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Privacy and Cookie Policy

Your privacy is important to us. We have provided this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Please take the time to read and understand the privacy policy so that you can understand how we treat your personal information.

1. Email

When you send us an email we won't share or forward your email address to anyone other than the staff of The Community Housing Group or its contractors. Your email address will only be used to respond to requests for information you have requested from us.

2. Information Collection

When you visit our web site we collect certain information about your visit that does not identify you personally. However, we can tell the type of computer, browser and web service you are using. We also know the date and time you visit and the pages you visit. Collecting this information helps us better decide what information to provide to you.

3. Site Security

We monitor visits to the web site to identify any attempt to tamper with it.

When you submit personal information using our web site (e.g. if you fill out and send a contact form) our systems will make sure only The Community Housing Group staff can access your personal information.

The information we hold about you is confidential. We will only disclose it to third parties when:

  • you give us your consent
  • we or others need to investigate or prevent crime
  • the law permits or requires it, or any regulatory or governmental body requests or requires it
  • there is a duty to the public to reveal the information

4. Links

When you leave this site via a link you will be subject to the privacy and security policies of that site. The Community Housing Group do not confirm the accuracy of information provided there.

Linking to a third party web site does not constitute an endorsement by The Community Housing Group or any of its employees in regard of opinions, products or services offered or listed therein.

5. Marketing

Your information will be used for direct marketing purposes to keep you updated with our latest services/offers.

You can however, exercise your right under the Data Protection Act to opt out of receiving any direct marketing by writing to us at the address below.

6. Measuring website usage - Google Analytics

The Community Housing Group use Google Analytics to collect information about how people use this site. We do this to make sure it's meeting its users' needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

7. Google Analytics Cookies

Like many services, Google Analytics uses first-party cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains.

The following cookies are set by Google Analytics:

Name Description Content Expires
_ga Used to distinguish users 2 years
_gid Used to distinguish users 24 hours
_gat Used to throttle request rate 10 minutes

To learn more about cookies and how to manage them, visit AboutCookies.org (external site opens in new window).

8. Use of IP Address

Every computer and device connected to the Internet is assigned a unique number known as an Internet protocol (IP) address. Since these numbers are usually assigned in country-based blocks, an IP address can often be used to identify the country, state, and city from which a computer is connecting to the Internet. Google Analytics collects the IP address of website visitors in order to provide website owners a sense of where in the world their visitors come from. This method is known as IP geolocation.

Google Analytics does not report the actual IP address information to The Community Housing Group. Additionally, using a method known as IP masking, website owners that use Google Analytics have the option to tell Google Analytics to only use a portion of the IP address, rather than the entire IP address, for geolocation. Whether or not website owners use Google Analytics, they have access to IP addresses for visitors to their sites.

9. Personal Information

Personal information is information that personally identifies you, such as your name, email address or billing information, or other data which can be reasonably linked to such information. The Community Housing Group does not gather or track this type of information.

10. Browser Opt-out

To provide website visitors more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.

Learn more about the Google Analytics Opt-out Browser Add-on here (external link opens in a new window)

If you have any questions, please contact us via our contact page.